Global Flying Hospitals

A cause to get passionate about!

How do you answer the phone?

Communication is at the core of every personal moment, experience, transaction and interaction.  Whether you are engaged in self-talk or presenting to a large audience, your word choices will have a significant impact on the results you achieve; and help you create a culture of confidence.

A simple example of creating a culture of confidence is in the way you answer the phone in business.

Last week I needed to confirm an important meeting with a client.  The young lady that answered the phone was speaking so quickly, I was unable to catch her name.  This happens far too many times in business.

Taking your time to communicate will help to create that culture of confidence in you for your potential client.

So, when answering the phone, pause, smile, and answer in an enunciating way.  Imagine you are on the other end of the line, and the connection may be poor, and you only have one shot of getting your message across.  Take your time and enunciate.

Something to think about.  Your comments are welcome.

See if you can decipher this one...

In a recent conversation with one of my BNI colleagues, we were discussing some of the comments from one of the presenters at a Visitor Day.

My colleague shared the comment:

"I can't remember a time when I didn't feel comfortable or couldn't trust a fellow BNI member."
Yikes!!

I think he wanted to say:

"I remember several times feeling comfortable and trusting of my fellow BNI members."
Paying attention to word choice is an ongoing process.  I have been working on eradicating the "(K)notty words" for almost 20 years.

Keep your focus on raising your awareness, and create empowering alternatives.

Thoughts on the Masters

This weekend, an iconic event will grace the landscape in beautiful Augusta, Georgia.

The Masters

Enjoy this video I did about the 2010 event eventually won by Phil Mickelson.

 

The message is:  Focus on your Self Talk.

You hold the key to your successes.

Message in the kitchen at Denny's in Anchorage

There is nothing I would do for you.....

Millions of people read hundreds of comic strips in newspapers around the world.  The Born Loser created by Art and Chip Sansom had a classic example of a “(K)notty Word” in Action.

Here is the dialog from that strip:

"Chief, I want you to know there is nothing I wouldn't do for you!

"Say no more, Thornapple--I already know....after all, that's exactly what you been doing for me for years!


What a great demonstration of the articulatory confusion that occurs with a not attached to a host word like “would”.


I know it is just a cartoon script, yet you hear word usage like this in conversations you hear daily.

Raise your awareness and listen for examples.  AND  Think how you would re-frame the message.

Have an empowering word choice day.

Bob

Sixty Minutes of Television

Have fun with this exercise.

This is one of my favorite homework assignments for my coaching clients and my training courses.